Microsoft Offering Refund to Xbox Live Subscribers

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Microsoft Offering Refund to Xbox Live Subscribers
Users can switch from Gold to Silver membership following removal of pay-wall...

Following yesterday's announcement that Microsoft is to remove the pay-wall that requires users to have an active Gold Xbox Live subscription to access services like Netflix and NHL Game Center, the company will be offering a partial refund to any users who wish to downgrade to a Silver membership.

The company's controversial policy of essentially making users pay twice to access subscription-based streaming services (one payment for Xbox Live and the other for the service itself) has long been a bone of contention among gamers, but its removal strengthens Microsoft's claims that it's listening to consumers and willing to change things to suit their requests.

Users who wish to downgrade and receive a refund will have between June and August 31st to process their reqeust. An FAQ section on the company's website outlines the details of the offer:

Once the Xbox One and Xbox 360 system updates become available in June, Xbox Live Gold members who purchased a paid membership before that day can cancel and receive a pro-rata refund of any unused remaining days between the date of cancellation and the date their paid Gold membership ends.

Cancellation and pro-rata refund requests require six to eight weeks for processing. Free or trial Gold memberships are not eligible for a refund.

In a bid to ensure that users opt to stay with the premium service, Microsoft has also announced that, from June, it will offer free Xbox One games to subscribers as part of its Games with Gold service expansion. The first titles confirmed for inclusion on the service are Halo: Spartan Wars and Max: The Curse of Brotherhood. Gold subscribers will also receive exclusive offers of heavily discounted games, ranging between 50-75% off.



Microsoft Offering Refund to Xbox Live Subscribers on ClickOnline.com
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