will be honouring purchases made using an unauthorised discount code that granted customers based in the UK 90 percent off their orders. Razer CEO Min-Liang Tan explained on the company’s Facebook page
that while Razer can choose to cancel these orders, it will not as the company has always had a “customer comes first” policy.
The coupon code was neither authorised nor approved by Razer, but was generated by a third party to test Razer’s shopping cart. It was left in the system and was discovered by some opportunistic shoppers. Naturally, the discovery went viral and Razer was forced to shut down its site after discovering the issue.
Razer is putting customers first, but it is not going to play ball with resellers or those hoping to profit from the incident. As a result, those who order multiples of a single product will be able to get one item of each product with a 90 percent discount, but not multiple items. In spite of this step, Razer expects that it will “likely cost us an insane amount of losses to make good on the orders which will really really hurt us as we’re still a small company.” Razer also warned that it may take some time to work through the orders.