The Fitbit Surge is a sophisticated wearable device which tracks every aspect of your daily life including walking, running, climbing and even how deeply your sleeping. But it's also irritating.
At least that's the news coming from some users who are complaining about a rash on their wrists after prolonged usage. It's certainly a cause for worry, as the company had to remove their Fitbit Force from sale in 2014 after so many people complained about skin irritation from the wrist-mounted device.
But, this time around, the company is taking it in its stride. Talking to TechCrunch, they said that it's important to take proper care of a device you're wearing all the time - make sure its clean and dry, especially after activities which could have introduced sweat under the band. Which includes most activities.
Their biggest advice though is pretty surprising: 'give your wrist a rest.' While it obviously makes sense - if you're getting a rash from your wearable, stop wearing the thing - the whole point of something like the Surge is that you wear it all day, every day to get a full picture of just how your fitness is progressing.
The company acknowledges that a small number of users are showing these signs, and that some people will always have adverse reactions to using wristbands for extended periods. So their advice again:
"The reactions we are seeing with new products are not uncommon with jewelry or wearable devices that stay in contact with the skin for extended periods. According to our consulting dermatologists, they are likely from wearing the band too tight; sweat, water, or soap being held against the skin under the device; or from pressure or friction against the skin and should resolve quickly when users take a break from the device, usually within hours or days."
This all seems like a bit of a blase reaction from a company which had to initiate a mass recall less than a year ago and it remains to be seen if any users will mount a case against Fitbit.