Roaming charges can add up if you’re not careful, but what do you do if the charges were racked up by someone else?
Twenty-one-year-old Corey Pye returned from his holiday in Ibiza, only to be greeted by bills totalling almost €20,000 within two months. While abroad, he lost his phone, but did not report it missing because it was password protected.
Unsurprisingly, the determined person who found it managed to crack the password and use the phone for their own purposes. Corey received a first bill of €7,000, which was followed by a bill for almost €13,000. His plan with Vodafone UK covered unlimited UK calls, unlimited texts and 1GB of internet for £17.50 a month. Overseas calls were not included in the plan.
Vodafone’s policy is not to cut off a customer until they report their phone missing. However, the network investigated the issue some more and found that the phone was part of organised criminal activity. As a result, they reduced the bill to a more modest £500.
If you do lose your phone while abroad, make sure you report it immediately. It’s tough enough returning home from holidays without the possibility of being landed with an enormous bill.