Nokia has issued a statement advising users of its Lumia 2520 tablet to stop using the device's charger with immediate effect until further notice after potential issues came to light that could result in electric shocks in some cases. The issue predominantly affects users who purchased the device in the UK, Austria, Finland, Denmark, Russia, Switzerland and Germany, but it also extends to North American owners of the device's travel charger, who are similarly urged not to use the add-on.
In addition to warning existing users, Nokia has removed the device from sale in the affected countries, issuing the following statement:
Nokia is announcing a product advisory for the European and UK variant of the AC-300 charger, which is used exclusively with the Lumia 2520 tablet. Consumers in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK are strongly advised to suspend use of the charger until further notice. Also, consumers who purchased the Lumia 2520 travel charger accessory in Austria, Denmark, Finland, Germany, Russia, Switzerland, UK and the US are strongly advised to suspend use of the travel charger accessory.
In total, approximately 30,000 chargers are impacted by this advisory. This includes approximately 600 travel charger accessories sold in the US.
During an internal quality control process, Nokia identified a potential product quality issuethat may potentially lead to a safety concernwith certainAC-300 chargers, manufactured by a third-party supplier. Under certain conditions, the plastic cover of the charger’s exchangeableplug could come loose and separate. If loose and separated, certain internal components may cause an electric shock iftouched while the plug remains in the live socket.
“While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia,” said Jo Harlow, EVP Smart Devices. “We apologize to the owners of the Lumia 2520, and we are working with urgencyto minimize the inconvenience.”
Sales of the Lumia 2520 tablet and the travel charger accessories, including the AC-300 chargers inAustria, Denmark, Finland, Germany, Russia, Switzerland and UK, have therefore been temporarily delayed. In the US, we have suspended sales of the travel charger accessory.
The AC-300 charger is exclusively designed to be used with Nokia Lumia 2520 tablet. All other Nokia chargers can be used in a normal manner.
If you have an AC-300 charger and would like to receive more information as it becomes available, please send us your details using this form: