We previously reported that Samsung was having some problems with the battery in their newly launched Galaxy Note 7 and now the problem has escalated to a global recall.
That means every single Note 7 which has been sold has to be returned and sales of the model have been halted. Even though the numbers of failures are very low it's a necessary step to ensure customer safety.
It's also a hugely costly move, not just in terms of actually replacing all the hardware with millions of customers around the world but leaving folks potentially without handsets, which could lead to them going to a different manufacturer.
Basically it's a huge headache and we're going to assume that recent steps like worldwide shortages were hidden attempts by Samsung to get out in front of the problem before it became to big to handle privately.
The full statement from Samsung is here:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.