Twitter CEO Dick Costolo knows that the service has a problem with trolls and troublemakers, and maintains that changes need to be made.
In two e-mails to employees, which were acquired by The Verge, Costolo admitted that Twitter “suck at dealing with abuse and trolls on the platform.” This was allegedly in response to a question posed on an internal forum whether the site is doing enough to prevent trolling and abuse. Costolo realises that abuse is a very real problem for the site and it impacts the number of users who visit the site.
He took personal responsibility, saying “I'm frankly ashamed of how poorly we've dealt with this issue during my tenure as CEO. It's absurd. There's no excuse for it. I take full responsibility for not being more aggressive on this front. It's nobody else's fault but mine, and it's embarrassing.”
Changes are promised. Costolo explained, “We're going to start kicking these people off right and left and making sure that when they issue their ridiculous attacks, nobody hears them.” Bad news for those who go too far when venting online, but hopefully proposed changes make the site a more pleasant place to use.